Complaint Procedure

Here at Free Debt Advice UK we help 100s of people who are in financial difficulty. We understand everyone may not be happy with the service or advice we provide. If you feel you are not happy with our service then we want to hear from you? We will endeavour to improve and make your experience a whole lot better.

Should you want an explanation which our advisor has provided, and would like your complaint investigated further, please send your complaint in writing to:

Complaints:
Free Debt Advice Uk
2 Craven Court
Craven Road
Altrincham,
WA14 5DY.

If you are not happy with our final response, please refer this matter to the Financial Ombudsman Service, which can be contacted by the link provided.

All telephone complaints must be attempted to be resolved firstly by an advisor/Customer Service agent. If this cannot be resolve over the telephone then the client must put their complaint in writing to The Manager at Help@freedebtadviceuk.org

On receipt of the complaint, this firstly will be logged in our complaints log and an acknowledgement letter sent to the client. The complaint will then be fully investigated and a written response sent.

It is our objective to try and resolve the complaint satisfactorily within 14 days. In some cases this may take longer, however, the client will be contacted to inform them of the time scale required.

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